A consideration in outsourcing is how to manage the service and repair of product in the field. Vergent Products’ has designed our Reverse Logistics and Repair service to handle your field return challenges in the same factory where the product was built. We can set up a process customized to your needs; send packaging to your customer for the return, clean, inspect, troubleshoot, repair, test the product to your specifications, and return the product to the field.

• Dispatch of Packaging for Returned Goods
• Warranty Replacement Pool Management
• Dedicated Repair Depot
• Experienced Technicians to Troubleshoot Products
• Root Cause Investigation and Reporting
• Product Re-test Incorporated in Process
• Execution of Refurbishment and Upgrades